Feedback and complaints
We aim to resolve issues promptly and fairly. Making a complaint to us is free.
Contact our complaints team
You can make a complaint verbally or in writing by contacting your broker, or by using any of the following:
Email: resolutions@loanmarketgroup.com
Phone: 03 9320 1082 or 1800 763 486 (toll free) Monday to Friday 9am to 5pm (AEST)
Mail: BLSSA Advice Complaints, Level 15 360 Elizabeth Street, Melbourne VIC 3000
Accessing our policy: Website Policy
External dispute resolution
If we do not reach an agreement on your complaint, you may refer the complaint to the Australian Financial Complaints Authority (AFCA).
Online: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (toll free)
Mail: GPO Box 3, Melbourne VIC 3001